[stm_sidebar sidebar=”5006″]
Service
Create unified service experience with SAP Service cloud
Customers worldwide are now making service inquiries before they even start the sales process and they expect companies to be able to support them however and whenever they need it. The days where customer service was a post sales interaction alone are long, long gone thanks, mostly to the rise of social media and direct contact channels and review sites through which discussions and interactions are often done publicly. This is why it is more important than ever for companies to reinvest and upgrade their customer service solutions.
Range of Industries
[stm_icon_box hide_title_line=”hide_title_line” v_align_middle=”enable” icon=”fa fa-shopping-cart” style=”icon_left” icon_size=”20″ icon_color=”custom” icon_bg_color=”custom” icon_width=”60″ title=”Consumer Industries” icon_color_custom=”#ffffff” icon_bg_color_custom=”#dd3333″][/stm_icon_box][stm_icon_box hide_title_line=”hide_title_line” v_align_middle=”enable” icon=”fa fa-cogs” style=”icon_left” icon_size=”20″ icon_color=”custom” icon_bg_color=”custom” icon_width=”60″ title=”Discrete Industries” icon_color_custom=”#ffffff” icon_bg_color_custom=”#dd3333″][/stm_icon_box]
[stm_icon_box hide_title_line=”hide_title_line” v_align_middle=”enable” icon=”fa fa-flask” style=”icon_left” icon_size=”20″ icon_color=”custom” icon_bg_color=”custom” icon_width=”60″ title=”Energy and Natural Resources” icon_color_custom=”#ffffff” icon_bg_color_custom=”#dd3333″][/stm_icon_box][stm_icon_box hide_title_line=”hide_title_line” v_align_middle=”enable” icon=”fa fa-university” style=”icon_left” icon_size=”20″ icon_color=”custom” icon_bg_color=”custom” icon_width=”60″ title=”Service Industries” icon_color_custom=”#ffffff” icon_bg_color_custom=”#dd3333″][/stm_icon_box]
Benefits
- Create a true omnichannel experience
- Operate a 24/7 service
- Motivate your team
- Create a full feedback loop
- Harmonize your business processes
- Motivates agents by contact centers
Capabilities
- End to end service execution
- Intelligent scaling
- Optimized services
- Automated fact findings
- Fast problem resolution