Overview
Never before have retailers faced so much change. Global digitalization changes the way customers are interacting and puts pressure on the traditional retail model, but it also offers huge opportunities for retailers to gain market share in this new environment. The borders between brick and click are blurring and customers always choose the experience with the least friction. We are already seeing the use of breakthrough technologies such as artificial intelligence, block-chain and the Internet of Things in stores, enabling retailers to optimize their business processes and driving a frictionless experience for their customers.The future of shopping will be defined by front runners who can adopt innovative technologies to create compelling, personal and robust experiences.
Challenges
Keeping up with ever changing customer expectation
Maintaining customer loyalty
Managing internal communication
Intense competition and pressure to reduce costs
Retaining and engaging employees
Finding the best technology solutions for the retail industry
Solutions
- Marketing and Merchandising Insights
- Product Design and Development
- Master Data Management for Merchandising
- Omnichannel Merchandise and Assortment Planning
- Omnichannel Marketing
- Omnichannel Pricing and Promotions
- Customer Insights and Personalisation
- Store Commerce
- Digital Commerce
- Mobile Commerce
- Omnichannel Order Management
- Omnichannel Customer Service
- Procurement Insights
- Supplier Management
- Sourcing and Contract Management
- Merchandise Buying
- Invoice Management
- Private Label Manufacturing
- Supply Chain Insights
- Forecasting, Allocation, and Replenishment
- Omnichannel Inventory and Order Response
- Warehouse Management
- Transportation Management
- Logistics Networks