Telecom

Overview

The massive investments in mobile and fixed broadband and in wireless network infrastructure from telecom operators, our planet is now a true global village. The proliferation of connectivity, Internet access, smart devices and SIM cards has created a new digital life and digital economy. This hyper connectivity has changed everything from the way we communicate to the way we work, shop, pay and play.

They are disrupted by aggressive, new over the top players such as Apple and Google, which deliver services on the operators network infrastructures. Operators are restricted by regulations that bind them to domestic rules in an increasingly global world. Their core services are completely commoditized, putting pressure on their margins. They are engaged in an endless race of network upgrades, causing capital expenditures to skyrocket and making return on assets unpredictable. The need for reimagining business models has never been so great for the industry. Fortunately, operators have unique advantages that can give them the ability to become leaders in the digital economy, if they can be bold and imaginative.

Challenges

Growing competition among service providers

Falling Revenue

Stringent local and global regulations

Infrastructure problems and issues

Gearing up for digital disruptions

Access to top notch professionals and capabilities

Solutions

Acquiring and Retaining

  • Customer Insights
  • Demand Generation and Engagement
  • Omnichannel Commerce
  • Omnichannel Customer Service
  • Retail Store Management
  • Sales Execution
  • Customer Experience Management

Plan, Build, and Operate

  • Intelligent Connectivity Services
  • Field Service Management
  • Supply Planning for Network Equipment
  • Environment, Health, and Safety
  • Portfolio and Project Management
  • Real Estate
  • Network Asset Management

Fulfilling and Delivering

  • Supply Planning for Access Equipment
  • Omnichannel Inventory and Order Response
  • Equipment Serialization and Logistics Networks
  • Warehouse Management

Billing and Settlement

  • Billing and Revenue Management
  • Enterprise Business Monetization
  • Digital Services Monetization

Our Offerings

Consulting Services

Information Technology Strategy
Business Process Re-engineering
Change Management
Program Management
Project Management

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Application Services

Deployments/Implementations
Global Roll out
Production Support
Application Conversion
Landscape Transformation

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Automation Services

Robotic Process Automation (RPA)
Internet of Things (IoT)
Machine Learning
Block Chain
Data Intelligence

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