Overview
The massive investments in mobile and fixed broadband and in wireless network infrastructure from telecom operators, our planet is now a true global village. The proliferation of connectivity, Internet access, smart devices and SIM cards has created a new digital life and digital economy. This hyper connectivity has changed everything from the way we communicate to the way we work, shop, pay and play.
They are disrupted by aggressive, new over the top players such as Apple and Google, which deliver services on the operators network infrastructures. Operators are restricted by regulations that bind them to domestic rules in an increasingly global world. Their core services are completely commoditized, putting pressure on their margins. They are engaged in an endless race of network upgrades, causing capital expenditures to skyrocket and making return on assets unpredictable. The need for reimagining business models has never been so great for the industry. Fortunately, operators have unique advantages that can give them the ability to become leaders in the digital economy, if they can be bold and imaginative.
Challenges
Growing competition among service providers
Falling Revenue
Stringent local and global regulations
Infrastructure problems and issues
Gearing up for digital disruptions
Access to top notch professionals and capabilities
Solutions
Acquiring and Retaining
- Customer Insights
- Demand Generation and Engagement
- Omnichannel Commerce
- Omnichannel Customer Service
- Retail Store Management
- Sales Execution
- Customer Experience Management
Plan, Build, and Operate
- Intelligent Connectivity Services
- Field Service Management
- Supply Planning for Network Equipment
- Environment, Health, and Safety
- Portfolio and Project Management
- Real Estate
- Network Asset Management
Fulfilling and Delivering
- Supply Planning for Access Equipment
- Omnichannel Inventory and Order Response
- Equipment Serialization and Logistics Networks
- Warehouse Management
Billing and Settlement
- Billing and Revenue Management
- Enterprise Business Monetization
- Digital Services Monetization